Terms & Conditions

1.0 Booking Conditions

  1. These terms and conditions govern the online booking (hereby called a “Booking”) of stations in NEVRlabs by and for any user of the facility (hereby called a “Client”).
  2. By making a Booking, you agree that your use of the online booking system, the Booking you make and your use of the station at NEVRlabs is governed by these terms and conditions.
  3. You must be over 12 years of age to make a Booking.
  4. If you are under 16 years of age, you must confirm that you have your parent’s consent at the time of Booking. You will also need to download the Client Agreement Form during the Booking process and bring a copy signed by an adult (18+) to play games rated PEGI 12 or over.

2.0 Age Restrictions and Parental Consent

  1. No Client under the age of 12 is allowed to enter the NEVRlabs without being supervised by an adult (18+).
  2. No Client under the age of 8 is allowed to use the Virtual Reality (VR) equipment. However, with parental consent, they may use Esports and PC games.
  3. No Client under 16 is allowed to play games with a PEGI rating of 12 or over without a copy of the Client Agreement form signed by an adult (18+).
  4. NEVRlabs reserves the right to request proof of age which can only be one of the following;
    • Driving Licence
    • UK passport
    • Local Authority proof of age card

3.0 Conditions of Entry

  1. You will arrive on time for your Booking. If you arrive more than 15 minutes after the time of your Booking, we reserve the right to release the stations reserved for your Booking and no refund will be given.
  2. Upon arrival at the NEVRlabs, all guests must be checked in by a member of staff who will record the full names and ages of you and all other Clients in your group.
  3. You will inform staff if you or any Clients in your group have personal factors such as, but not limited to;
    • Long-term health problems (e.g. light sensitive epilepsy)
    • Illness, surgery or infection
    • Medication
    • Pregnancy
    • Stress or mental conditions
    • Debilitating physical abilities
  4. Persons are allowed to leave NEVRlabs and return during the duration of their Booking, but must inform staff before leaving, and follow the check in process upon re-entry.

4.0 Conditions of Use

  1. You will not access any control settings on the Gaming Equipment without the express consent of NEVRlabs Management, including but not limited to technical settings, internet access and upload/download of data and files.
  2. You will report any improper use or damage to NEVRlabs property, whether deliberate or accidental, immediately to a member of staff.
  3. You will not play age restricted content that is inappropriate to your age without parental approval.
  4. You will not show age restricted content to other users which is inappropriate to their age.

5.0 Special Conditions For children’s parties

  1. An adult (18+) must accompany the party group and supervise the members of the group at all times.
  2. No more than 10 children will be admitted per adult.
  3. NEVRlabs carry out full Disclosure Barring Service (DBS) checks on full-time staff, who will then supervise risk-assessed temporary staff. However, NEVRlabs is a public place, and as such we cannot monitor every visitor.

6.0 Food and drink

  1. You are not permitted to bring food and drink into NEVRlabs.
  2. NEVRlabs do not provide hot food, but can assist in identifying food delivery options through NEVRlabs selected partners. Food ordered with, and delivered by, such partners may be consumed within designated areas of NEVRlabs.
  3. Cold snacks purchased from NEVRlabs may be consumed in designated areas.
  4. Please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible and report any spillages immediately to a member of staff.

7.0 NEVRlabs’ rights

  • NEVRlabs may refuse access and may provide a full or pro-rata partial refund if you do not comply with these Terms of Use, or where after reasonable warning your behaviour represents a danger to customers, staff or equipment. This refund represents the only compensation provided.
  • NEVRlabs may restrict the availability of certain age-related content where it is not practical to avoid exposure to other users.
  • NEVRlabs reserves the right to withdraw or restrict the available types of usage within the NEVRlabs at any time or close the NEVRlabs without notice in its absolute discretion.
  • Persons who cause any damage to NEVRlabs’ or any third-party property or equipment, whether deliberate or accidental, will be liable for the cost of repair or replacement of the items.
  • NEVRlabs reserves the right to eject any persons from the premises who;
    • uses explicit language.
    • improperly uses items and components.
    • are aggressive or abusive in any way to other NEVRlabs users or staff.

8.0 Miscellaneous

  1. NEVRlabs gives no guarantee that the booking system will be available at all times.
  2. The NEVRlabs booking system is provided for domestic and private use only. You agree not to use the booking system for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  3. NEVRlabs will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the NEVRlabs booking system.
  4. NEVRLabs operates a system of Closed-circuit Television (CCTV) surveillance throughout its premises in the interests of security and safety, and by using our premises consent to fair use under the terms of the General Data Protection (GDPR) Regulations 2018. A copy of the CCTV policy is available on request.
  5. No-one other than the person making the booking and NEVRlabs has any rights under the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation in any jurisdiction, or otherwise, to enforce any term of these Terms and Conditions.
  6. NEVRlabs does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
  7. The Terms and Conditions applying to FareHarbor Limited are available to view during the payment process by following the link to their website provided at the time of payment.
  8. The Terms and Conditions applying to NEVRlabs are subject to and shall be interpreted under English Law.
  9. NEVRlabs reserves the right to amend these terms and conditions at any time by publishing the revised terms on our website. Any bookings made after the point at which the new terms and conditions are published will be bound by the revised terms and conditions.
  10. NEVRlabs is operated by Hartlepool Hospice Limited (known locally as Alice House Hospice), a company registered in England and Wales. Our company registration number is 1525658. Our registered VAT number is 991237206. You can contact us by telephoning the NEVRlabs team on 01429 855540 or emailing us at enquiries@neverlabs.co.uk , or by writing to us at NEVRlabs, Unit C, Park Tower, Park Road, Hartlepool TS24 7PT.


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© nevrlabs 2021

NEVRlabs is a fundraising initiative of Alice House Hospice
Hartlepool Hospice Ltd (known locally as Alice House Hospice and formerly Hartlepool & District Hospice) is a charity within England and Wales registered with charity number: 510824
Hartlepool Hospice Ltd is a company limited by guarantee and registered in England and Wales with company number: 1525658. Registered office: Alice House, Wells Avenue, Hartlepool TS24 9DA